Product category:
Design and Development Software
News Release from: AdaCore | Subject: Gnat Tracker 2.0
Edited by the Electronicstalk Editorial
Team on 28 March 2007
Web-based interface supports Ada
development
Enhanced web server provides seamless interaction between customer development teams and AdaCore's worldwide team of expert support engineers.
New from AdaCore, Gnat Tracker 2.0 is an enhanced version of the company's innovative web server designed to provide seamless interaction between customer development teams and AdaCore's worldwide team of expert support engineers Gnat Tracker is a secure, web-based interface that allows Gnat Pro subscribers to monitor their individual account information, submit and track questions (tickets) relating to the use of Gnat Pro or Ada, view the complete history of these tickets, and easily download answers or resolutions to issues raised
This article was originally published on Electronicstalk on 12 Jan 2006 at 8.00am (UK)
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Gnat Tracker uses certificate-based encryption for all material, whether uploaded or downloaded, ensuring maximum security for customer data.
Gnat Tracker allows customers to be in contact with AdaCore 24 hours a day, 7 days a week.
The enhancements to Gnat Tracker were heavily guided by customer input and opinions.
Based on this feedback, AdaCore redesigned the user interface to specifically address requests for easier navigation of the support portal.
The resulting interface now has a cleaner, more modern, look and feel.
It also offers a streamlined enquiry and response process for all project related questions.
Both managers and developers alike will find Gnat Tracker 2.0 easy to navigate, and especially helpful in quickly bringing new staff up to speed.
"Most companies claim to offer excellent support, but for AdaCore it's truly a critical part of our company's business model and something we take very seriously", said Robert Dewar, President, AdaCore.
"AdaCore doesn't segregate out a 'dedicated support staff' function".
"Instead, every engineer in the company provides consulting, and considers it their number one priority".
"This translates into the highest level of support possible by literally giving customers unfiltered access to the largest team of Ada and Gnat experts in the world".
"Providing direct, easy and rapid access to our expertise is what AdaCore is all about, and as with all our technology, we're constantly improving and expanding these valuable services", said Emmanuel Briot, Gnat Tracker Project Manager.
"This latest enhancement to Gnat Tracker 2.0 is another innovation from AdaCore that reaffirms our commitment to providing exceptional consulting and support services to our customers".
Gnat Tracker 2.0 is currently available as part of the Gnat Pro subscription.
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