Product category:
PCB Assembly Equipment and Tools
News Release from: Assembleon
Edited by the Electronicstalk Editorial
Team on 19 November 2003
Programme boosts support for Italian
manufacturers
Assembleon Italia has introduced a multifaceted programme to boost its support for customers in Italy.
Assembleon Italia has introduced a multifaceted programme to boost its support for customers in Italy Three years in development, the programme responds to changing market conditions and aims to optimise the supply of goods and services to customers
This article was originally published on Electronicstalk on 4 Jun 2008 at 8.00am (UK)
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Director of Assembleon Italia, Luigi Mancini, explains: "Since the end of 2000 the electronic production market has undergone dramatic changes, with the collapse of telecommunications, computer and IT markets.
We've all experienced major production overcapacity, and re-allocation of high-volume production to China, to name just two consequences of this downturn.
Our new structure is designed to respond to the SMT industry's evolving requirements as electronics manufacturers climb out of the downturn".
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The first area of improvement is the parts supply chain.
Assembleon has fully centralised warehousing of parts at Eindhoven, and made major changes to its IT structure to support the new logistics process.
Although customers in Italy will continue to benefit from a single, local point of contact, they will also enjoy improved delivery and order tracing.
The second area of improvement is the customer support service.
The introduction of Assembleon's new A-series platform expands the product portfolio into markets needing high production flexibility with speeds from 30,000 components per hour and upwards.
To support this total equipment portfolio, Assembleon Italia has undertaken an intensive training programme for service engineers, improving installation, maintenance, production ramp-up and many other services.
"We've listened carefully to our customers, and realise that their needs change, and that they require faster response times, specialist support on our products as they become more and more complex, and specialist knowledge of manufacturing processes".
"In order to further improve in these areas, we've more than tripled our service and support capability in Italy as at 1st October 2003.
We've signed agreements with service providers who will complement our own service organisation.
These service providers are fully trained and equipped for general repair, maintenance and operation of our equipment.
They hold official certification from Assembleon, which will be review every six months on the basis of their repair/maintenance skills and knowledge, work procedures, and customer satisfaction".
Hi Tech Services is the latest certified service provider, founded during 2003 by Giordano Fachin, Assembleon Italia's former Customer Support Service Manager.
This company specialises in Assembleon's GEM equipment and will support those customers who use this equipment.
Hi Tech Services joins ICCO as a certified service provider.
ICCO has worked with Assembleon for five years, and now specialises in service and support for users of FCM, ACM and A-series platforms, sometimes in combination with GEM machines.
The resources of the certified service providers combine with Assembleon Italia's internal resources - a team of four engineers - with all customer contact, service scheduling, and planning of activity under Assembleon Italia control.
The third area of improvement is customer communication.
As of 1st October 2003 Assembleon Italia has established a fully operational call centre facility, linked with the European call centre, to provide service and technical assistance round the clock.
Single-point-of-contact customer service communications will ensure a timely response to any requirement.
"With all these changes in place, we are confident that we will provide even better service to the Italian electronics manufacturing community", Mancini concludes.
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