Product category:
PCB Assembly Equipment and Tools
News Release from: Assembléon
Edited by the Electronicstalk Editorial
Team on 20 December 2006
Award recognises customer value
enhancement
Assembleon has won Frost and Sullivan's 2006 Customer Value Enhancement award for Surface Mount Technology equipment.
Assembleon has won Frost and Sullivan's 2006 Customer Value Enhancement award for Surface Mount Technology equipment This recognises the contribution of Assembleon's Installed Base Solutions to continuous performance improvement of equipment that is already installed on customer production lines
This article was originally published on Electronicstalk on 9 May 2002 at 8.00am (UK)
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Assembleon's release of an enhanced Topaz-X component mounter further strengthens the company's position in the medium-volume SMT assembly marketplace.
Hans Priem, Director for Installed Base Solutions, expressed Assembleon's delight at receiving the award: "Frost and Sullivan has recognised our determination to continuously meet customers' needs today and in the future".
"It confirms that supplying complete solutions, not just equipment, is what customers want".
In a dynamic manufacturing environment, production requirements change continuously.
Further reading
Software speeds SMT assembly operations
Assembleon has upgraded its PPS Pro production preparation software to accelerate the setup, and increase the output, of component placement operations in SMT assembly.
Wafer feeder puts dice onboard
Assembleon has a new wafer feeder option for its Topaz-XiII and ACM component placement machines.
Installed Base Solutions offers a wide range of value-added services that both assure flexibility and guarantee performance.
Performance services maximise machine, line and process performance, keeping lines competitive and improving efficiency.
Knowledge services reduce operating costs and boost staff efficiency.
Technical services maximise the uptime and minimise the cost of operations.
Together, these services maximise customers' value of ownership, keeping machine parks operating competitively for years to come.
Each year, Frost and Sullivan presents its Customer Value Enhancement award to a company demonstrating more innovative value creation and enhancement strategies than competitors.
These can significantly improve customer interaction and satisfaction.
Frost and Sullivan calls Assembleon a "true partner".
Research Analyst Deepa Mathew remarks that Assembleon also partners with start-up companies "having less experience in SMT by offering complete support for turnkey projects and managing the shop floor in factories".
Installed Base Solutions is Assembleon's unique approach for working with customers to continuously optimise cost and performance of their assembly lines.
The company performs bottleneck analysis, remote performance and diagnostic analysis to help map efficiency issues and identify areas for improvement.
All this adds a new dimension to a supplier's traditional role as just provider of machine spare parts and maintenance related services.
Assembleon adds knowledge sharing, higher software content, novel support services, and hardware upgrades.
Now, the focus is on performance improvement and optimised cost of ownership.
Mathew reports: "Instead of selling only specific products to customers, the company now offers performance-guaranteed solutions as well".
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