Product category:
Electronics Manufacturing Materials and Consumables
News Release from: Electrolube
Edited by the Electronicstalk Editorial
Team on 30 October 2002
Response and delivery times praised
Customers of electrochemical manufacturer Electrolube have praised the company's rapid response and delivery times in a special customer satisfaction survey.
Customers of electrochemical manufacturer Electrolube have praised the company's rapid response and delivery times in a special customer satisfaction survey Carried out as part of a continuous improvement policy, the survey was designed to test key customers' perceptions of Electrolube's product range, website, marketing and, chiefly, customer service
This article was originally published on Electronicstalk on 27 Nov 2001 at 8.00am (UK)
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All those who responded were entered into a prize draw for GBP 100, the winner of which was drawn at Nepcon by Exhibition Director Justin Tadman.
"It is important to Electrolube to keep track of exactly how our customers are finding doing business with us, particularly in light of the recent relocation of our research and development, administration and sales bases to our Midlands head office", explains Karen Evans, Electrolube's Marketing Manager.
"The results were extremely positive, with significant improvements noticed in the speed and condition in which orders are fulfilled now that all of the company's functions are located in one central facility.
We will be repeating the survey in six months' time to ensure that the company continues to move in the right direction".
Karen Evans and Justin Tadman ran a prize draw on the Electrolube stand at this year's Nepcon exhibition among all respondents from the survey, which was carried out among Electrolube's top 50 UK clients.
The lucky winner of GBP 100 gift vouchers of his choice was Alwyn Treharne of Newport-based DATE Electronic Supplies.
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