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Customer satisfaction is key to certification
A
Farnell product story
Edited by the Electronicstalk editorial team
Dec 11, 2003
Farnell InOne has achieved ISO9001:2000 certification - the globally recognised standard of excellence in quality management.
Farnell InOne has achieved ISO9001:2000 certification - the globally recognised standard of excellence in quality management.
The demanding certification procedure, which involves a full independent review, is verification for customers, suppliers and other stakeholders alike that Farnell InOne is dedicated to performing at the highest levels.
ISO9001:2000 certification is given only after rigorous independent inspection of business performance across all areas.
Tough improvement targets are also set to ensure quality levels are constantly being raised.
Des North, Quality Manager at Farnell InOne, comments: "This confirms not only the sustained performance of our business, but also reflects our commitment to delivering the best possible service to our customers.
Customer satisfaction is key".
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