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News Release from: Fluke Networks | Subject: NetTool VoIP
Edited by the Electronicstalk Editorial
Team on 27 April 2005
VoIP tester in the front line
The latest inline network test tool from Fluke Networks, NetTool VoIP offers a breakthrough in voice over IP troubleshooting technology with an industry-first "edge testing" approach.
The latest inline network test tool from Fluke Networks, NetTool VoIP offers a breakthrough in voice over IP troubleshooting technology with an industry-first "edge testing" approach The tool combines cable, network, IP phone and PC configuration testing into a single device
This article was originally published on Electronicstalk on 21 Feb 2005 at 8.00am (UK)
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NetTool VoIP puts the power of inline testing in the hands of the front-line technicians, meaning fewer problems are escalated to higher-level engineers with more complex tools.
In addition, the new features of NetTool VoIP give users the ability to monitor VoIP service at the edge, enabling technicians to see into VoIP calls by connecting between the phone and the network.
"NetTool VoIP cuts down the time it takes to troubleshoot IP phone deployment and close trouble tickets", said Dan Klimke, Fluke Networks Marketing Manager for Portable Network Analysis.
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Fluke Networks has entered a partnership with Ipswitch to produce a real-time solution for network administrators who need a powerful solution to network problem identification and resolution.
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Real-time VoIP diagnostics, including call-by-call quality of service tracking, are now part of the Fluke OptiView Link Analyzer and Protocol Expert network monitoring and analysis solution.
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"Technicians now can quickly determine if the problem is the cabling, switch port, phone or configuration".
As an edge tool, NetTool complements other high-speed link analysis products from Fluke Networks including OptiView Protocol Expert and Link Analyser.
Combined with NetTool, IT professionals have a powerful new set of monitoring and troubleshooting tools.
With NetTool VoIP, technicians can now see the quality of calls in progress by measuring the RTP stream and displaying the number of frames, frames dropped and out of sequence frames, and jitter.
Call setup, configuration and tear down signalling is all visible to the user.
NetTool VoIP covers the entire spectrum of tasks required to deploy IP phones to the desktop so network managers can realise faster, less expensive and more reliable IP phone deployments.
The handheld tool decodes and displays critical boot events, call control and call quality information.
The boot log displays key boot events such as DHCP address acquisition, DNS lookup of call servers and gateways, downloading of operating files, and call server registration.
NetTool VoIP supports complete troubleshooting of the IP phone boot process including physical layer tests of structured wiring, patch cables, switch port configuration, VLANs and PoE voltage.
The VoIP Log displays call control events, QoS configuration and call quality metrics.
The log records call setup, configuration, and tear down of a call in progress.
As the call proceeds, the RTP configuration is displayed including IP addresses and ports used, VLAN priority or Diff Serv and codec.
Once the call is competed, the log displays the RTP quality metrics such as jitter and dropped packets.
The VoIP Monitor feature tracks call quality in progress by measuring the RTP stream and displaying the number of frames, dropped frames, out of sequence frames and jitter.
The monitor also displays RTCP endpoint information such as jitter and dropped packets.
Statistics are available for both the phone side and the network side while a call is in progress.
In addition to powerful VoIP testing capability, NetTool now features Key Device Watch software.
Based on Ipswitch's popular WhatsUp network monitoring program, Key Device Watch enables users to discover and monitor their top 10 critical devices such as email or web servers, and receive alerts about any problems via e-mail, sound, or visual pop-up, in order to speed problem resolution.
A trend analysis feature, which tracks network diagnostics over time and displays graphical reports and charts of historical data, is also part of this software package.
NetTool VoIP is available for immediate delivery through Fluke Networks sales channels worldwide, with a suggested UK list price of GBP 1593 and versions include Key Device Watch software.
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