Product category:
Design and Development Software
News Release from: Innoveda | Subject: The Answer
Edited by the Electronicstalk Editorial
Team on 24 May 2001
Online interactive case-and-defect
tracking
The Answer from Innoveda is a new state-of-the-art online interactive case-and-defect tracking system.
The Answer from Innoveda is a new state-of-the-art online interactive case-and-defect tracking system Using The Answer, customers worldwide can determine immediately the status of issues they have reported and receive information regarding requests for product enhancements
This article was originally published on Electronicstalk on 2 Mar 2001 at 8.00am (UK)
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The Answer is the latest addition to Innoveda's wide-ranging customer services, and is free for customers under maintenance.
The company's customer services include automated technical support, available worldwide 24/7; a comprehensive online knowledge base; a web-based streaming video support service; live support via telephone; and virtual on-site support.
"One of Innoveda's goals is to provide the highest level of support to our customers", said Jim Meikle, vice president of corporate services.
" The Answer will play a significant role in accomplishing that objective.
In addition to case tracking information, The Answer places several support automation tools at customers' fingertips to assist in solving complex problems.
Customers face ever-rising time-to-market pressures and, as a result, need to know where any debugging issues stand.
By making the system interactive, they now have instant access to that information.
"A recent survey of Innoveda customers who had sought technical assistance found that 97% said they were satisfied with the manner with which their cases were handled, and would recommend our company to others", Jim Meikle noted.
"It's a great number, but you can count on us doing even better".
With The Answer's real-time access, Innoveda customers need only log into the company's website to check the status of issues or product enhancement requests they have reported, open a new case, add additional information concerning a case, or track any defects related to their case.
The system is particularly advantageous to companies with engineers working in geographically dispersed offices.
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