Product category:
Networking Hardware
News Release from: Pika Technologies | Subject: Daytona PCI MM-series
Edited by the Electronicstalk Editorial
Team on 18 November 2004
Building blocks enable secure call
monitor
M Telecom has designed Pika Technologies' recording hardware and software into its innovative web-based fraud control and collect call application for correctional facilities.
M Telecom Corp has designed Pika Technologies' recording hardware and software into its innovative web-based fraud control and collect call application for correctional facilities Pika Technologies is an innovative manufacturer of building blocks that connect applications to both TDM- and IP-based networks to provide advanced voice services
This article was originally published on Electronicstalk on 3 May 2004 at 8.00am (UK)
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The M Telecom Inmate Calling Manager (ICM) uses the flexibility of IP networks available in today's market.
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The web-based application is advanced, scalable, and user friendly.
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Pika Daytona PCI MM-series trunk and station cards and Pika MonteCarlo API 6.2 software are used in the solution to enable the recording of conversations as well as live monitoring of calls.
Users benefit from the collect and debit call recording, live monitoring and reporting features of ICM.
"We chose Pika Technologies because their high quality recording hardware and software is very affordable", explained George McNitt, CEO, M Telecom.
"Additionally, they have an excellent reputation for delivering responsive technical support".
"Although we had minimal support needs, when we did call on them, their technical team was extremely knowledgeable and got back to us in a timely manner".
"The Pika building blocks have enabled us to implement the detailed reporting and investigative tools our customers require".
The ICM is designed with the flexibility to take advantage of the IP networks available in today's market.
The centralised intelligence approach allows M Telecom to provide full features and functionality to correctional facilities previously unable to afford investigative tools such as live monitoring and recording.
The equipment installed on-site is limited to the standard inmate telephones, a power backup system, workstation, and peripherals along with a digital signal, which is carried over a virtual private network (VPN) connection to one of M's network operation centres (NOCs).
With ICM, all of the call detail information is stored at a redundant site geographically separated from the main NOC.
The ICM is capable of using the main NOC or the secondary NOC in case of a system failure.
The recorded conversations are digitally encrypted and available in real time via the M Telecom website.
Those facilities that do not have broadband Internet access are also able to connect to the server via the M VPN.
Using a centralised intelligence approach, the digital recordings are stored on premise, allowing the facility to keep "the chain of evidence" in house, yet allow for all the benefits of centralised intelligence.
"M Telecom's ICM is a flexible and scalable solution", said Terry Atwood, Vice President of Sales, Marketing and Customer Care, Pika Technologies.
"It has been designed to meet the needs of law enforcement while providing quality inmate phone services".
"M Telecom has developed a product, which can fit into a wide variety of situations and satisfy all correctional facility calling requirements".
"We wish them great success".
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