Contract provides support for screen printers

Edited by the Electronicstalk editorial team Jan 16, 2003

Cookson Electronics Equipment and SigmaPrint Technologies have entered into a service and support agreement for the European market.

Cookson Electronics Equipment and SigmaPrint Technologies have entered into a service and support agreement for the European market.

The agreement covers several MPM stencil printers and all platforms acquired by Cookson Electronics Equipment from SMTech in 1998.

Effective immediately, SigmaPrint Technologies, a service provider for SMT capital equipment based in Portland, England, will assist Cookson Electronics Equipment's distribution network in providing technical phone support, field repair and process applications assistance for MPM Ultraprint 400 and Ultraprint 90 stencil printers.

The agreement also covers SMTech Sigmaprint 500, Sigmaprint 400, Sigmaprint 100 and Benchmark 90 stencil printing systems.

In addition, SigmaPrint Technologies will become the European spare parts contractor for SMTech products, providing original proprietary parts, or parts manufactured from the original SMTech and/or Cookson Electronics Equipment drawings.

"Our goal is to provide the superior service and support expected within the European market", stated Keith Hansford, Principal Product Field Support Expert, SigmaPrint Technologies.

"The team we have assembled has an unprecedented degree of product background and expertise, which will benefit customers and distributors throughout Europe".

Hansford was previously employed as a customer support engineer with SMTech, and as the product support specialist for Cookson Electronics Equipment's UP1500 stencil printer, bringing years of experience to the European market.

In addition, SigmaPrint's design team was directly involved in the development of SMTech's automatic, semi-automatic and benchtop printing platforms.

"The selection of SigmaPrint Technologies was a natural one", stated Dennis O'Neal, Product Marketing Manager, Cookson Electronics Equipment.

"The company's employees, formerly from SMTech, possess a vast knowledge of our printers and a shared desire to provide customers with a high degree of service and support".