Product category:
Power Supply ICs and Controllers
News Release from: International Rectifier
Edited by the Electronicstalk Editorial
Team on 07 December 2001
E-commerce award for International
Rectifier
Beating many other multinational companies, International Rectifier has won the coveted "E-Commerce Service Award" at this year's UK National Customer Service Awards 2001.
Beating many other multinational companies, International Rectifier has won the coveted "E-Commerce Service Award" at this year's UK National Customer Service Awards 2001 The awards, aimed to promote excellence, best practice and innovation in customer services and consumer affairs, include entrants from companies in the areas of manufacturing, consumer, finance, service and public sectors
This article was originally published on Electronicstalk on 15 Feb 2001 at 8.00am (UK)
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With almost 2000 entrants in 30 categories, International Rectifier is the only electronics company to be shortlisted as a finalist this year.
The other finalists in the eCommerce category were Virgin Direct, Vauxhall Motors and Newjob4me.
International Rectifier has a global commerce business unit which provides extranet capabilities to customers that make up 80% of its total business.
The extranet provides 24 hours, seven days a week information on deliveries, online quote logs, design registrations, sample requests, order entry and returns material authorisation (RMA) access.
The data provided is real-time and removes time zone issues and has resulted in a reduction in the number of telephone queries by 70%.
On winning the award Gerry Lyons, Director European Service at IR commented, "We are delighted that our commitment to e-commerce has been recognised by winning such a prestigious national award.
By working in partnership with our customers, we develop an agreed platform for tailor-made extranet sites.
This platform allows for ease of access to real time data and offers customers the visibility and confidence in the order process, while reducing the time they spend on order follow up".
"Our customers are eager to embrace new effective tools, which clearly add value, reduce costs and enhance the communications in the supply chain environment.
This is enabling International Rectifier to be an industry leader in service solutions that offer cost effective benefits and enhancements to our product portfolio", he added.
International Rectifier has introduced the e-commerce environment to many of its distribution partners; both broad line pan European and specialist local distributors, with the same results of increased flexibility and reduced costs.
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