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Microprocessors, Microcontrollers and DSPs
News Release from: Texas Instruments (April 2001-March 2006) | Subject: DSP support
Edited by the Electronicstalk Editorial
Team on 08 August 2002
Website ramps up support for DSP
developers
Texas Instruments reckons it is setting a new standard for the level of customer care DSP developers should expect from providers.
Texas Instruments reckons it is setting a new standard for the level of customer care DSP developers should expect from providers Scott Roller, TI's DSP Internet strategy manager, presented TI's approach to customer support during his Access TI presentation at the TI Developer Conference, which highlighted the activities TI is pursuing in an effort to put the customer first
This article was originally published on Electronicstalk on 8 Nov 2004 at 8.00am (UK)
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"As developers confront shrinking design cycles and increasingly complex designs, we want to ensure they can tap into TI's signal processing expertise and broad network of TI DSP developers as quickly and easily as possible", Roller said.
"We continue to invest in our portfolio of online resources and are adding new applications, such as the discussion groups and KnowledgeBase, all the time.
These improvements in online capabilities complement our product information centre and field application engineers, who dedicate themselves to helping customers with the most complex questions".
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The web has become an integral part of the design process and is simply the fastest way for customers to access 24/7 support.
One way TI has demonstrated the commitment to this effort is the launch of the new and improved DSP Developers' Village (www.dspvillage.ti.com/launch2), a portal to all TI products and services related to DSPs, which has been designed to map to the way developers think and navigate to make the wealth of TI resources even more accessible.
This upgrade includes the addition of new content supporting TI's new OMAP5910 processor, and it is the first in a series of upcoming Web innovations, content and new tools that will enable a new level of operating efficiency for DSP designers.
DSP Developers' Village is uniquely positioned to maximise the strength of TI's DSP developer network by providing a forum for customers to tap into the unmatched depth and breadth of TI's technical information.
New and updated features customers will now see on the site include: at-a-glance DSP product tree that provides consolidated information on each of TI's platforms, including a product overview, supporting devices, development tools, software and third parties; "quick datasheets" that provide one-click navigation from any point in the site to datasheets, pricing, availability and samples for all devices; multimedia tutorials to give customers guidance on how to get started with different TI devices, tools and software; "new and featured" sections that highlight relevant technical resources, events and special offerings; and simplified, more intuitive navigation that reflect the way developers approach seeking information on DSP technology.
"The emphasis TI is placing on providing strong customer support and developing new and innovative support tools and programmes, such as discussion groups, can prove to be a key differentiator in the DSP market space", said Will Strauss, president, Forward Concepts.
"Though engineers may not have focused on their suppliers' support offerings in the past, the shrinking design cycles mean they will want more effective support services to ensure smooth and timely development".
Over the last year, TI has launched a number of other support tools, which are in addition to the traditional resources available to customers through the product information centre and field applications engineers.
New online tools include: discussion groups; an e-store; a getting started website; and the DSP KnowledgeBase.
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