Product category:
VMEbus Boards and Assemblies
News Release from: Thales Computers
Edited by the Electronicstalk Editorial
Team on 05 November 2003
Customer satisfaction is key to
accreditation
Thales Computers has achieved ISO9001:2000 certification, the latest revision of the international quality standard.
Thales Computers has achieved ISO9001:2000 certification, the latest revision of the international quality standard The company received its accreditation in October 2003, following a successful surveillance audit by its chosen registrar, AFAQ
This article was originally published on Electronicstalk on 28 Jun 2002 at 8.00am (UK)
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The new ISO9001:2000 standard mandates that a manufacturer make a significant effort to ensure top-quality customer satisfaction.
To meet this requirement, Thales Computers combined the resources and skills of its US headquarters in Raleigh, North Carolina, and its European headquarters in Toulon, France, to develop a unified quality management system that focuses on improving customer satisfaction.
Part of this system incorporates the Thales Group's overall IT security and facility plan, designed to not only provide employees with a safe working environment, but also to enable employees to use the Thales Group's collective resources to continuously improve customer service and response time.
Alain Albarello, Chairman and CEO, said: "When developing our plan to improve customer service, we placed considerable emphasis on our quality of service standards to ensure that our customers would receive the best possible support available.
Through the combined efforts of our US and European companies, we have developed a strong and fully unified system to quickly facilitate customer requests and provide exemplary technical support".
According to ISO, in order for a manufacturer to measure and ensure customer satisfaction, a company must conduct regular surveys to obtain quantitative data relating to the performance of the company as well as its products.
Thales Computers is in the process of conducting a benchmark survey for customer satisfaction and will repeat the survey on an annual basis to ensure continuous improvement.
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