Sales programme cuts out the middleman

A new sales programme from UEI promises to cut out the middleman, provide the best prices, yet give service and support like the company next door.

Thanks to the Internet and today's sophisticated telecomms networks, it makes no difference whether a test-equipment supplier has its offices in London, Brighton or Boston (USA).

When a customer gets in touch with a supplier to learn about a line of hardware or software, to place an order, or to get post-sales support, that person wants prompt, efficient service.

As long as a manufacturer can provide quick information and prompt delivery, it makes no difference where the shipping dock is located.

United Electronic Industries is among the first companies to recognise and act on the radical shifts in the way engineers and scientists do business due to today's telecommunications technology.

Leveraging these trends, UEI has set up an innovative new operation it calls UEI UK Direct.

The company believes that test engineers and scientists will find a number of compelling reasons to deal with UEI UK Direct.

UEI UK Direct eliminates the traditional middleman (who generally would add on a few pence here and there) that stood between the manufacturer and the customer.

Anybody can call the UEI central sales office from anywhere in the UK on its toll-free number, 0800-652-4390.

There they can get all the assistance needed to find exactly the right product and accessories.

And because they're dealing with factory people, customers won't hear the common delaying tactic, "Well, let me check on that and I'll get right back to you".

It's no secret that UK customers surf the Internet to check on the USA list price for a piece of test gear before negotiating a price with a UK dealer.

But with UEI UK Direct, customers always get the best possible price, no question about it, no haggling needed.

Whether a customer is on an extremely tight budget or needs our products overnight, UEI UK Direct has a solution.

The standard policy is to ship all orders exceeding US $500 free of charge.

UK customers pay only the standard list price, with no additional shipping/handling charges.

UEI makes most shipments with DHL International, and deliveries of products from stock typically take 2 days to reach destinations on mainland UK.In reality, customers don't wait any longer than if buying from manufacturers reps or distributors who, especially for test gear, typically work on a no-inventory, just-in-time basis.

Why should UEI ship a customer's order to a distributor first, just so they can relay the products to their final destination a day or two or three later? Note also that if a customer has a critical situation and needs a product in the next day, UEI UK Direct can upgrade the shipping to next-day delivery for a modest charge.

If customers have any questions about how to use a UEI product, they can feel extra confident because they'll be dealing with the people who know the products inside out.

They won't have to worry about message-passing or "Let me find the person who knows the answer and ask them".

The UEI UK Direct phone number for support is toll-free from the UK.

And if a scientist or engineer tends to work late, they can be sure that UEI's sales and support staff are still manning the phones, long after UK-based companies have closed the shutters for the evening.

UEI recognises that some customers prefer to work with a systems integrator who can review their needs and put together a turnkey system.

UEI indeed offers this level of service, literally through a local operation, thanks to its close relationship with Scensys.

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